What We Handle Under Help 513
Help 513 is our dedicated support reference for bKash-related account issues in Bangladesh. If you send a bKash payment and the lobby balance does not update, this is the path to raise it. The process starts by confirming your bKash transaction ID — the string of digits bKash sends to your registered number after every transfer. From there, our support team cross-checks
the deposit log against your 6777bey account number. Withdrawals pending beyond the standard window are also handled here, along with wallet name mismatches that block processing. Cricket sportsbook round payouts involving a bKash withdrawal fall under the same path.